MAKING A PURCHASE
Making a purchase could not be easier. Just browse our shop and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, continue to checkout and you will be asked for a few details that we need to be able to satisfy the order. You will always be asked to pay for your order at the time of placing the order and the final Place Order button is your acknowledgment that you have agreed to and are happy with these terms of service. If you have any queries regarding an order you are yet to make then please contact us prior to placing the order. If you have any queries regarding an order you have already made, please contact us with your order reference number to hand.
All orders for mainland UK are delivered free of charge if over £150 in value!! Unfortunately, we are unable to send orders free of charge to highlands and islands or Northern Ireland because of the high delivery costs we are charged. Orders are sent either by guaranteed Royal Mail or with a courier who will deliver between 9am and 6pm.
For customers outside of the U.K, delivery costs are calculated per item. This is the most cost-effective way of shipment available to us. You will receive your items individually packaged, however, they will be simultaneously dispatched.
One41 do not disclose buyers information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option.Data collected by this site is used to:
A. Take and fulfil customer orders
B. Administer and enhance the site and service
C. Issue a unique identifier (e.g. customer login)
D. Monitor customer account status beyond that required for individual purchases
E. Only disclose information to third-parties for goods delivery purposes
If you are at all unhappy with any product please get in touch with us immediately on 07732 558145 or firstname.lastname@example.org and we will explain exactly what to do with your product. A refund will be granted for all goods returned unused and in their original packaging, in some cases a 20% restocking fee may be applied.
It is essential that you contact us prior to returning any product so we can discuss with you the best and most secure way to return goods to us. We cannot guarantee your postage costs will be refunded if you do not contact us in advance (applicable to faulty items only, unwanted items will still incur postage costs).
Please be aware that whilst every effort is made to process refunds as fast as possible, please do allow up to 14 working days for refunded payments to show in your bank account (for UK customers, Worldwide customers please allow 28 days) as different banks offer different processing times on this service. Please contact us to confirm details before returning any product to the store.
Under new Distance Selling regulations that came into enforcing in June 2014, you have 14 days within which to return your product. Your order must be returned in the original packaging and in an unused condition. You would be responsible for the cost of the return shipping of your order. We cannot accept any returns for goods that have been used/opened. Any cancellation of an order that has been placed and paid for at the time of placing the order but where the order has not yet been shipped must be made initially by telephone and then confirmed in writing by the person who made the order. Any cancellation of an order that has been placed and paid for at the time of placing the order but where the order has already been canceled must be made in writing whereby a confirmation will be sent and full instructions for returning the item/order. You will not be reimbursed any postage for returning an order that has been correctly shipped.
For orders made from the UK or the European Union, 20% VAT is included. The prices displayed on the website are inclusive of VAT.
CREDIT CARD SECURITY
All credit card numbers are encrypted in the software and the full site is governed by secure SSL encryption. Our server certificate can be viewed in the browser bar at the checkout.